PSA Walk-In Process in the Philippines (2025)

If you’re in the Philippines and need important documents like a birth certificate, marriage certificate, death certificate, or Certificate of No Marriage (CENOMAR), the Philippine Statistics Authority (PSA) is the agency to visit. While online services are available, many Filipinos still prefer the walk-in process for its immediacy and face-to-face interaction. In this guide, we’ll break down the PSA walk-in process for 2025 into simple, easy-to-follow steps.

PSA Walk-In Steps

What is PSA and Why Do You Need It?

PSA Walk-In Process in the Philippines (2025)

The Philippine Statistics Authority (PSA) is responsible for issuing civil registry documents that are required for various legal and administrative purposes. Here’s why you might need a PSA document:

Birth Certificate: For school enrollment, job applications, passport processing, and more.
Marriage Certificate: To legalize marriages or process spousal benefits.
Death Certificate: For insurance claims or inheritance settlements.
CENOMAR: Required when applying for a marriage license.

These documents are vital for proving your identity, citizenship, or civil status.

Why Choose the Walk-In Process?

Although online services like PSAHelpline.ph are available, many people still opt for the walk-in process because:

It’s faster if you need your documents urgently.
You can clarify questions directly with PSA staff.
It avoids delivery fees associated with online requests.

However, starting in 2025, appointments are mandatory for all walk-ins at PSA offices. You cannot simply show up without prior booking.

Step-by-Step Guide to the PSA Walk-In Process

Step 1: Schedule an Appointment Online

Before visiting a PSA office, you must book an appointment through their official website:

Go to https://appointment.psa.gov.ph.
Select “Civil Registration Service Appointment System.”
Agree to the terms and conditions.
Choose your preferred PSA outlet by region and location.
Provide your personal details (name, email address, mobile number).
Select the type of document you need (e.g., birth certificate).
Pick a date and time from available slots.
Confirm your appointment.

You’ll receive an email with your appointment slip. Print it or save it on your phone—it’s required during your visit.

Step 2: Prepare Your Requirements

To ensure a smooth transaction at the PSA office, prepare these items:

Document/Item	Details
Appointment Slip	Printed or digital copy of your confirmed appointment details
Valid ID	Government-issued ID matching the name on the requested document
Application Form	Downloadable from the PSA website; fill it out in advance
Payment	Fees depend on document type: ₱155 for certificates; ₱210 for CENOMAR
Authorization Letter	If requesting on behalf of someone else; include a photocopy of their ID

Step 3: Visit Your Selected PSA Outlet

Arrive at least 30 minutes before your scheduled time to avoid delays:

Present your appointment slip at the entrance.
Submit any health declaration forms if required.
Collect your queue number and wait for your turn.

Step 4: Submit Your Application

When called:

Hand over your completed application form along with other requirements.
Pay the applicable fees at the cashier.

Step 5: Claim Your Document

After processing:

Wait for your name or queue number to be called at the releasing area.
Present your receipt and valid ID to claim your document.
Double-check all details before leaving to ensure accuracy.

Who Can Request PSA Documents?

2025 PSA Process

The following individuals are eligible to request civil registry documents:

The document owner (e.g., requesting their own birth certificate).
Immediate family members like parents, siblings, or spouse.
Authorized representatives with proper documentation.

Common Issues and Solutions

What if I Don’t Have an Appointment?

Walk-ins without appointments are not allowed in 2025. Always book online before visiting a PSA office.

What if My Document is Not Found?

If no record exists in their database, PSA will issue a “Negative Certification,” which you can use to request endorsement from local civil registry offices.

Can Minors Book Appointments?

Minors cannot book appointments themselves but can have their parents or guardians do so on their behalf.

FAQs

How long does it take to get my document during a walk-in application?

Most documents are released on the same day if you apply early in the morning.

Can I request multiple documents in one appointment?

Yes! For example, you can request both a birth certificate and CENOMAR during one visit.

What happens if I miss my appointment?

You’ll need to rebook another appointment online as missed slots cannot be reused.

Are there alternative locations for processing PSA documents?

Yes! You can also visit SM Business Centers or authorized partners like PSAHelpline.ph.

Can I pay online before my walk-in visit?

No, payments are made directly at the PSA outlet during walk-in applications.

Is there a dress code when visiting PSA offices?

While there’s no strict dress code, wearing modest clothing is recommended as you’re dealing with government personnel.

Can foreigners request PSA documents?

Yes! Foreigners can request documents related to their Filipino spouses or children with proper documentation.

Conclusion

The PSA walk-in process in 2025 is straightforward if you follow all necessary steps—from booking an online appointment to preparing requirements and claiming your document at a chosen outlet. Whether you’re applying for yourself or assisting someone else, this guide ensures you’ll navigate the process smoothly and efficiently.

PSA Walk-In Process in the Philippines (2025)

What is PSA and Why Do You Need It?

Why Choose the Walk-In Process?